Cancellation and Refund Policy
Last Updated: 17/12/2024
Thank you for shopping with Storeekart.com. We value your satisfaction and strive to ensure a seamless shopping experience. Please read our cancellation and refund policies carefully.
1. Order Cancellation
Before Shipment: You can cancel your order at any time before it has been shipped. To request a cancellation, please contact our customer support at kapilppareek@gmail.com with your order details.
After Shipment: Once the order has been shipped, it cannot be canceled. However, you may initiate a return once the item has been delivered (refer to the Refund Policy section).
2. Refund Policy
We strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied, you can request a refund under the following conditions:
Eligibility for Refund:
You received a defective, damaged, or incorrect product.
The item must be unused, in its original condition, and in the original packaging.
Refund requests must be made within 7 days of receiving the product.
Non-Refundable Items:
Items purchased on sale or as part of a promotional offer.
Personalized, perishable, or digital products.
Products without their original packaging.
3. Return Process
To initiate a return and refund:
Contact our support team at kapilppareek@gmail.com with your order details and reason for return.
Ship the product to the address provided by our support team.
Once we receive and inspect the returned item, we will notify you of the refund approval status.
4. Refund Timeline
Refunds are processed to the original payment method within 7-10 business days after approval.
If you do not receive the refund within the specified time, please contact your bank or payment provider.
5. Shipping Costs
If the return is due to an error on our part (e.g., defective, damaged, or incorrect product), we will cover the return shipping costs.
For all other reasons, the customer will bear the return shipping charges.